Retail24 - IT complex agreement |
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The effective structure of business services developed by New Vision during 14 years of its operations enables us to provide the retailers of the Baltic countries with equal quality, professional and effective IT system maintenance services.
The concept of Retail24 maintenance services package developed by us is aimed at ensuring the stability and maximum reliability of operations of the client's information systems. The package of maintenance services covers regular maintenance and real-time monitoring of software and hardware, upgrading of equipment and system versions, correction of errors and daily consulting of users. The general purpose of all provided services is faultless operations of information systems of our clients.
Retail24 maintenance services package includes software and hardware services.
| Software-related services |
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- Support of the software supplied by New Vision, updating of versions and adapting them to changes in tax base.
- Assessment of additional programming works and their completion by the established deadline.
- Selection, installation and follow-up maintenance of other suppliers' software.
- Maintenance of the infrastructure of databases and servers.
- Regular monitoring of data exchanges between restaurants and central office and proactive solution of problems.
- Selection and support of system software.
- "Clients' line" providing 24-hour consultations by hone, e-mail, direct remote access or going to the client's place.
- Software audit.
- Consulting clients on the matters of IT tendencies and new opportunities.
- Procedures of making backup copies and their control.
| Hardware-related services |
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- Regular maintenance of hardware and restoration of its operability in strict observance of fault recovery time.
- Regular hardware fault avoidance works.
- Delivery of replacement hardware and its installation in the client's objects if the fault is not eliminated within the fault recovery time.
- Hardware repairs in New Vision repair centres.
- Supply of maintenance materials and possibility to provide their automatic replenishment function.
- Guarantee maintenance of the client's objects.
- Regular system control to ensure their conformity to tax requirements, advice on system optimisation and upgrading matters.
| New Vision service in the Baltic States |
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New Vision employs over 140 professionals who guarantee 24/7/365 software and hardware maintenance throughout the Baltic Region. Our employees are experienced and competent specialists whose mission is to offer cost-efficient and lowest risk-related solution and guarantee smooth operation of information systems.
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For more information, please write us or call by phone number +370 70070022
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